3027 MFP Cold Reset/NVRAM init

This is with reference to the case which is been logged for HP LaserJet M3027x Multifunction Printer.

I understand that the printer freezes and gives 49 and 68 errors.

In order to narrow down the issue please perform the steps mentioned below:

1.      COLD RESET

1. Turn off the device.
2. Turn on the device.
3. When the control-panel display shows that the device has begun to count the memory, press and hold the Start key.
4. When the LED lights turn on, release the Start key.
5. Press the 6 key to select Initialize disks.

The device continues the power-on sequence.

2.      NVRAM INIT

Note : Initializing the NVRAM resets the event log, the page counts, and embedded EIO
and resets service menu values to factory defaults. NVRAM initialization does not reset the
model number, serial number, usage data, or the error log.

NOTE: Before performing a NVRAM initialization, print a configuration page. Use the
information on the configuration page to reset any customer-set device configuration values that
the NVRAM initialization procedure changes. Take special note of the total page count and
maintenance count.


1. Turn off the device.
2. Turn on the device.
3. When the control-panel display shows that the device has begun to count the memory, press and hold the 9 key.
4. When the LED lights turn on, release the 9 key.
5. Press the 3 key, and then press the Start key.
6. Use the 3 and 9 keys to scroll through the options (skip disk-load, NVRAM init and skip calibration)
   and then press the 6 key to select the option you want. The device continues the power-on sequence.