Scan to Email configuration

In addition to the config on the printer itself, this is what needs to be done on the Exchange side.

• Create email account for the device e.g. scan@company.co.uk
• Create a New Receive Connector

This second step requires:

• Naming the receive connector
• Setting the devices IP address
• Using the FQDN

Once created, go to

• Properties->Authentication and untick all options
• Properties->Permission Groups and only tick Anonymous Users

Next, run an Exchange Management Shell:

Get-ReceiveConnector "<connector name>" | Add-ADPermission -User "NT AUTHORITY\ANONYMOUS LOGON" -ExtendedRights "ms-Exch-SMTP-Accept-Any-Recipient"

Including the quotation marks, to implement the anonymous permissions.

Finally you need to restart the Microsoft Exchange Transport Service.

Xerox Workcentre - Scan-to-email

I have found in the past that this feature fails every so often and is very difficult to resolve. I even had to go to the extent of lodging a complaint to the service provider as the 48hour response was not honoured the first time this occurred - it took a month!!!

The symptoms are that all other functions continue to work properly, but upon scanning to email, the display just says processing and remains stuck there for 10-15 minutes. In addition, the email does not get sent most tries.

I was informed by a senior technician that these machines have been programmed to stop scan-to-email after 60,000 have been done, i.e. this problem will crop up every 60,000 scan-to-emails!!! Not many of the Xerox engineers nor their support desk were even aware of this...

The solution is to run a firmware update BUT to apply the same firmware as already installed. I'm not sure if there's firmware available on the Xerox website, and it may not work via the web interface, in which case a Xerox engineer would need to do it via a serial cable/laptop.