The Trouble With Brother

The big Status light was red and the toner light was on, and you could not print.

Brother’s (Helpline) solution is to have a brand new (never before installed into a printer) cartridge on hand and put that in to ‘reset’ the machine.

If you don’t have a spare cartridge handy…..

….do the following:

Remove the cartridge from the drum by pressing the blue tab on the right. (keep the drum in the dark – inside the printer – cos it’s sensitive to light)

You are looking to reset the cam which is under the half-moon shaped protrusion on the left hand side of the cartridge.

Undo the two screws on the left hand side of the cartridge. Being careful not to let all of the cogs drop out, lift off the cover.

The cam is the only black plastic cog there and all the rest are white. It also only has teeth around half of the edge so it never does a full rotation.

You will find it interlocked with a white cog next to it. Lift out the cam and rotate it around until the one tooth which is wider than all the rest is in line with the white cog. Interlock it there. Then re-seat the arm of the spring which was under the cam behind the small lug at the bottom of the cam.

Screw the cover back on and reinstall the cartridge.

Laugh at Brother.